Account Capture

Account capture is an Enterprise-only feature that helps prevent unauthorized Dropbox usage on a company domain. It's a critical feature for organizations using Dropbox that enhances security and operational efficiency.

It allows admins to manage Dropbox accounts based on email addresses on verified domains, ensuring all Dropbox accounts used for company business are consolidated under a single team account for proper governance. This prevents unauthorized or fragmented usage of Dropbox services within the organization.

Additionally, it provides admins with insights into Dropbox activity across their domain, helping to maintain better control over IP and streamline collaboration.

After you turn on account capture, the desktop or mobile app pauses syncing until the user decides to either migrate their personal account to a Dropbox team account, or move their data to a new personal Dropbox account.

Domain insights

Domain insights show admins how many users have created personal Dropbox accounts using a work email address on their verified domain.

What can domain insights and account capture do?

Domain insights and account capture help admins:

• Gain greater insights into organic Dropbox usage on an organization's domain

• Prevent unauthorized Dropbox usage on an organization's domain

• Force users who have created a personal Dropbox with their work email to migrate that personal account to the Enterprise team, or to change the email address associated with their personal Dropbox account.

Verify ownership

Before domain insights and account capture can be enabled, a Dropbox admin must verify domain ownership. Domain verification allows certain types of admins to verify ownership of an email domain with Dropbox. Invite enforcement can be enabled after domain verification is completed.

1. Log in to dropbox.com with your admin credentials.

2. Open the Admin Console.

3. Click Settings.

4. Under Members, click Domains.

5. Click Add domain.

6. Enter the organization domain you'd like to verify ownership of.

7. Select one of the three verification methods.

Once you've completed the verification, you'll receive an email notifying you that your domain ownership was successful.

View domain insights

After you’ve verified your domain, you can see insights for each verified domain in the admin console. To do this:

1. Log in to dropbox.com with your admin credentials.

2. Open the Admin Console.

3. Click Settings.

4. Under Members, click Domains.

Each of your owned domains will show the amount of personal Dropbox account activity under the Personal accounts column.

From here, you can either use account capture to force team members using their work email address for a personal Dropbox account to migrate to the Enterprise team, or to change the email address associated with their Dropbox account to a personal email, or to use Invite Enforcement, where this decision is present only to uses specifically invited to the Dropbox team.

Invite enforcement will require all invited users with a personal Dropbox account created using an email on the verified domain to select from one of two options:

• Join the team with their existing account.

• If their account has mostly personal content, they can change the email address associated with this account to a new personal email address. This will keep their existing content separate from the team account.