How to use domain verification and account capture for admins

To view domain insights and user analytics, such as recently active users and those who have changed their email, admins must first verify their business domain. Then, admins can turn on Dropbox account capture to force all team members who are using a company email address for their personal account to join their team.

Verify domains and enforce account capture to manage team member accounts securely.

Dropbox Account Capture for Admins Thumb

Learn how Dropbox admins verify a domain to enable domain insights and account capture.

How to verify a domain and turn on Dropbox account capture

What is account capture for team members?

Account capture allows Admins to force all members using a company email address for their personal Dropbox account to join their team or change the email address on their account. Learn how this action looks for the end user.

Understand how account capture affects personal accounts on your company domain.

Account Capture for End Users Thumb

Learn what account capture and verification looks like and how it works for the end user.

Account capture from the end user perspective

How to activate Dropbox ransomware protection

Dropbox's ransomware protection features provides early detection and notifications to prevent the spread of malicious attacks. Learn how admins can manage ransomware notifications and fine-tune alert policies.

Enable ransomware monitoring and alerts in the admin console.

Dropbox Ransomware How to activate protection Thumb

Discover how Dropbox protects against ransomware attacks with early detection alerts.

Does dropbox protect against ransomware?

How to use the Dropbox admin console

If you’re a Dropbox business admin, you’ve got access to a one-stop to manage your team with the admin console. You can get an overview of all your team members and folders. The admin console is also where you can control different settings for your team, including account and device settings. Learn how to access the admin console and its features in this helpful video.

Access team settings, monitor activity, and manage users.

Tour the admin console Thumb

Learn how to access the Dropbox admin console, view team details, and update settings.

An overview of the Dropbox admin console

Getting Started as a Dropbox Admin

Set up your team and navigate the admin console to get started quickly.

2022 Admin Welcome Video Thumb

Admin Welcome Video

How to close a Dropbox file request

You can collect files from anyone, anytime, using Dropbox file requests, even if they don’t have a Dropbox account. All files collected with a file request will take up space in your Dropbox account. When you've finished receiving the files you need, or if you're running low on space, you can easily close a file request at any time. Learn how to turn off a file request in this quick video.

Close a file request once you’ve collected the files you need.

Managing file requests Thumb

Use file requests to collect files, then, close the request when you have what you need.

How to close a Dropbox file request 

How to comment on files in Dropbox

Enhance collaboration with comments in Dropbox. Learn how to easily add and resolve comments on text and images without downloading the files.

Add, resolve, and manage comments directly within file previews.

Commenting Thumb

Learn how to easily add and resolve comments in Dropbox files without downloading them.

Add, edit, and resolve comments in Dropbox

How to create and manage Dropbox groups

Admins can create groups so teams can easily manage and share files. Learn how to create groups, adjust settings, and manage group members.

Add members, configure group settings, and share files efficiently.

Groups Thumb

Learn how to add members, manage group settings, and share files with Dropbox groups.

Dropbox groups

How to create and manage shared folders in your team space

The Dropbox team workspace is an area for your team to organize content and collaborate more easily. In the team space, you can manage and restrict access to shared content. You can simply choose to share a folder with specific team members or groups if you need to. Watch our quick video to learn how to create shared folders and restrict access in your team space.

Control access and organize content within your team’s shared workspace.

Easily control access within your team's shared workspace Thumb

Learn how you can manage and restrict access to shared folders in your team workspace.

How to control access to shared folders in the team space

Create Team Folders in Admin Console

Create and manage shared team folders in the Dropbox admin console to organize content and control access for your team.

Creating folders in Content Thumbnail

Use the Admin Console's Content tab to create team folders and manage file access easily.

Creating folders in Content

How to customize branding and watermarking in Dropbox

It's simple to customize shared links and add watermarking to files. Explore how to use Dropbox branding settings to align your files with your brand.

Add logos, backgrounds, and watermarks to align shared content with your brand.

Branding and Watermarking Thumb

Learn how to customize shared links with branding, and add watermarks to images and PDFs. 

Custom branding and watermarking in Dropbox

Dash in Dropbox - Chat & Write

Summarize documents, highlight updates, and generate polished drafts with AI-powered tools.

Learn how Dash in Dropbox Chat and Write helps you turn knowledge into polished drafts.

Chat and Write with Dash in Dropbox

Video Hero

We have dozens of video tutorials available to help you quickly use and troubleshoot Dropbox features. Each video has a related self-guided course if you want to learn more. Pick from the list of tutorials below to get started.

Remote Working with Dropbox

Dropbox Tutorials

Webinars

Remote Working Webinar existing customers_de

Remote Working Webinar existing customers_es_ES

Remote Working Webinar existing customers_fr

Remote Working Webinar existing customers_it

Remote Working Webinar existing customers_ja

Saving stuff to your dropbox has never been easier. Learn how to save and access your stuff across multiple devices.

Saving stuff in Dropbox

Saving

Team folders take sharing to a whole new level in Dropbox Business. Use sharing permissions to control whether they can view, download, or edit those files.

Sharing content inside team folders

Admin

With Dropbox, you can share files and folders with anyone. Use sharing permissions to control whether they can view, download, or edit those files.

Sharing folders and setting permissions

Sharing

You can manage and share files and folders from the new Dropbox desktop app. Learn the basics of sharing and access management.

Sharing from the desktop app

With shared folders, you can share multiple files at once. You can also choose to let recipients edit the files in that folder.

Sharing is caring (and easy)

Use shared folders to grant and control access to your files. Learn how to rename or move folders after they’ve been shared in this video.

Sharing tips and tricks

Shared links allow you to easily share your files with others. Choose who can view those files, for how long, and even manage access with link passwords.

Sharing links and setting permissions

Selective sync allows you to decide which files and folders sync to your devices. The rest stay available on dropbox.com.

Using selective sync

Syncing

With Smart Sync, you can set files as “online only.” This means you can see the file on the Dropbox desktop app, but not have it use up hard drive space.

Using Smart Sync

Setting team-wide sharing permissions [Replaced on January 7, 2025]

Setting global permissions

Creating a team folder

A new type of Paper

Dropbox Paper

As an admin, you can easily create a Dropbox activity report in the admin console to view the usage and activity of your team members. You can find information about how your team is using Dropbox, including the total storage space used and the number of links created by your team. This video provides an intro to team activity reports.

Reviewing your team's activity

If you’re a Dropbox business admin, you’ve got access to a one-stop to manage your team with the admin console. You can get an overview of all your team members and folders. The admin console is also where you can control different settings for your team, including account and device settings. Learn how to access the admin console and its features in this helpful video.

Tour the admin console

The new Dropbox desktop app has tools to make collaboration easier. Use folders and Dropbox Spaces to organize your work and keep your teams in flow.

Collaboration tools in the new desktop app

Desktop and mobile apps

Dropbox business admins are often tasked with managing their company’s data. But that’s hard if team members use a company email address to create separate Dropbox accounts. In this short video, learn how to address this with domain verification and ownership.

Verifying your domain

With version history in Dropbox, you can access your file’s history and restore it to a previous version. This video is an overview of version history.

Restoring previous versions or deleted files

Troubleshooting issues

Access your files anytime, even when not connected. This video will show you how to make files available offline on all your devices.

Accessing files, folders, and spaces offline

Where'd that folder go

With the Dropbox doc scanner, you can use your phone to add documents to Dropbox. It's easy to scan files instantly or convert existing files to scans with the Dropbox mobile app. You can edit, arrange, and add additional pages to a scan. Learn how to scan documents directly to your Dropbox account in this short video.

Using the doc scanner

With Dropbox, you can collect docs, photos, and other files from people using file requests. Requested files are added to a folder that you specify, and you can share this folder or close the request at any time. In this video: an intro to file requests. Plus, learn how you can close a file request.

Creating file requests [Replaced on November 28, 2024]

You can collect files from anyone, anytime, using Dropbox file requests, even if they don’t have a Dropbox account. All files collected with a file request will take up space in your Dropbox account. When you've finished receiving the files you need, or if you're running low on space, you can easily close a file request at any time. Learn how to turn off a file request in this quick video.

Managing file requests

Team folders take sharing to a whole new level with Dropbox business. Easily share individual files or folders inside a team folder with other groups for efficient collaboration. Learn how to share subfolders from within a team folder in this video.

Creating a shared folder inside of a team folder

Learn how the new Dropbox desktop app keeps comments and feedback on your work streamlined and organized.

Giving and getting feedback

Annotating or commenting on files

Sync is core to what Dropbox does, but it can be affected by lots of factors. This overview of troubleshooting steps will solve most syncing issues.

Upload and sync

If two or more people edit the same shared file at the same time, Dropbox saves the edits in “conflicted copies.” In this video, learn how to address conflicted copies, and avoid them in the future.

Conflicted copies

The Dropbox desktop app gives one-click access to all the files your team stores in Dropbox. Learn how to optimize the desktop app for your own workflow.

Managing Dropbox preferences in the desktop app

Find or restore a lost shared folder

The Dropbox badge gives quick access to share and save Microsoft Office files. It also shows if someone else is viewing a file, and helps you update to the latest version if they make edits.

Using the Dropbox badge

Paper helps ignite your (or your team's) creative process. You can write and edit with others in real-time, get feedback, brainstorm, review and approve work, and even manage projects right where you're working. In this short video, learn how to use Dropbox Paper to get started with this powerful collaboration feature.

Using Dropbox Paper

Access your files anytime, even when not connected. This video will show you how to make files available offline on your phone or tablet.

Working offline on phone or tablet

The Dropbox team workspace is an area for your team to organize content and collaborate more easily. In the team space, you can manage and restrict access to shared content. You can simply choose to share a folder with specific team members or groups if you need to. Watch our quick video to learn how to create shared folders and restrict access in your team space.

Legal Holds Overview

Legal Holds

Dropbox is always building new features to improve our product. Dropbox business customers can opt in to access these beta builds early to help test and feedback on the product. As a Dropbox admin, you can enable early access for yourself or your team. View our quick video for more details.

Configuring Early Access

If your team uses Active Directory to manage network access, you can also use it to manage team member access to Dropbox. Any changes made to the Active Directory sync automatically to Dropbox. In this video, get a step-by-step walkthrough on installing the Dropbox AD Connector.

Manage users with the AD Connector

If you're a Dropbox admin and you have multiple, separate Dropbox business teams, you can easily merge them into one account. When you merge two team accounts, all members and content from a secondary Dropbox team are imported into a primary Dropbox team. Follow this step-by-step guide to see how to merge Dropbox team accounts.

Merging Dropbox teams

Get to know how you can save the day when your team members run into trouble.

Common team member challenges: Head off the mishaps

Animated videos

Do your files look different between your desktop app, mobile app, and dropbox.com? Is your sync function failing to complete? You may be experiencing a syncing issue.

Common team member challenges: Upload and sync

It’s common for your team members to want to share folders within another shared folder, but that’s not possible. However, Dropbox Business users can share a folder that’s inside of a team folder instead.

Common team member challenges: Creating a shared folder inside of a team folder

When we collaborate, sometimes we create conflicted copies of files. This happens when two people have the same file open at the same time and both make changes to that file. Dropbox won’t try and merge the changes. Instead, Dropbox saves the original file and the newer one as a “conflicted copy” so no one loses anything. How can you help prevent conflicted copies in the future?

Common team member challenges: Conflicted copies

Learn how you can save the day when team members are encountering issues.

What tools are available to me to help my team members: Save the day with support

As the first line of defense for your team, you’ll need to know where to go and what to do when your team comes to you with questions.

What tools are available to me to help my team members: Escalating questions from your team members

The cloud is what lets you access all of your important stuff across multiple devices.

What is the cloud: Access what you need from anywhere

What is Dropbox: What can Dropbox do?

You might be familiar with Dropbox for personal use. What if you took that storage, ability to share, and easy access to your workplace? You’d have Dropbox Business.

Why Dropbox Business: Bring your team together

Sharing with Dropbox makes team collaboration easy.

Why share with Dropbox: Share with ease

Unlock the power of Dropbox by working the way you want with the collaboration tools you need.

Why collaborate with Dropbox: Do more together

Now that you’ve been invited to your company’s Dropbox Business account, you’re one step away from accessing its collaborative and organizational powers.

Getting your account set up: Set yourself up for success

Dropbox has the tools to help you organize and seamlessly update all your stuff.

Where and how do I save my stuff?: You can use Dropbox to organize and update your stuff

Working with your team members on projects big and small just got easier and more delightful.

How do I share and collaborate with my team?: The new and improved way to work together

Now that you’re using Dropbox Business, you have the tools you need to make collaboration easy, productive, and enjoyable.

How can Dropbox help my team work together?: Every team needs a home base

More than a doc, Dropbox Paper is a flexible workspace that brings people and teams together. You can use text, images, videos, and more.

How can Dropbox help my team work together?: Collaborate with Dropbox Paper

Use Dropbox file requests to eliminate stress and disorder when trying to collect files from your team.

How do I request stuff from others?: Cut down on chaos

Whether you’re new to Dropbox Business, we all need a little help sometimes. Before you contact Dropbox Support, know that the answer to your question might just be a click away!

How can I get help?: Help is out there

Now that you’ve created a Dropbox account, you’re one step away from accessing its collaborative and organizational powers.

Watch Carlos use Dropbox to capture the moment when inspiration strikes.

How designers and creators use Dropbox: Work anywhere, on any device

As Carlos works on a character design in Dropbox Paper, he can see Amy, another animator, open the doc and start reviewing his work.

How designers and creators use Dropbox: Keep track of who's where

Select play to watch as project leader Lucy manages an influx of new material from her team using a file request.

How project leaders use Dropbox: Using Dropbox Business for better organization

Select play to see how the team manages collaboration on deliverables by using shared folders and shared links.

How project leaders use Dropbox: Creativity follows no schedule

Select play to see how the team and Casey use Paper and comments in file preview to stay on the same page when providing and discussing feedback.

How project leaders use Dropbox: Collaborating with anyone, any time

Still wondering what Paper can do for you and your collaborators? Get on the same page and use a single space to collaborate.

Dropbox tutorial videos

How to verify a domain and turn on Dropbox account capture

Learn how Dropbox admins verify a domain to enable domain insights and account capture.

Account capture from the end user perspective

Learn what account capture and verification looks like and how it works for the end user.

Does dropbox protect against ransomware?

Discover how Dropbox protects against ransomware attacks with early detection alerts.

An overview of the Dropbox admin console

Learn how to access the Dropbox admin console, view team details, and update settings.

Admin Welcome Video

How to close a Dropbox file request

Use file requests to collect files, then, close the request when you have what you need.

Add, edit, and resolve comments in Dropbox

Learn how to easily add and resolve comments in Dropbox files without downloading them.

Dropbox groups

Learn how to add members, manage group settings, and share files with Dropbox groups.

How to control access to shared folders in the team space

Learn how you can manage and restrict access to shared folders in your team workspace.

Creating folders in Content

Use the Admin Console's Content tab to create team folders and manage file access easily.

Custom branding and watermarking in Dropbox

Learn how to customize shared links with branding, and add watermarks to images and PDFs.

Chat and Write with Dash in Dropbox

Learn how Dash in Dropbox Chat and Write helps you turn knowledge into polished drafts.